Frequently Asked Questions:

Covid -19 Protection plan

To ensure the safety of our guests, members, and employees, we ensure the studio is cleaned after every morning, afternoon and evening shift, and all equipment is sanitised with hospital grade sanitation following every class.

Mandatory masks are required when entering the studio but can be removed for exercise. Mats are placed according to social distancing measures, and we’ve allowed for 4m2 per participant.

Contact tracing remains at the studio with a check in process upon entry.

Anyone who has been in contact with a persons with Covid-19 is not permitted to attend classes at the studio until they have received a negative test result.

Anyone who displays Covid-19 symptoms cannot attend classes until they have received a negative test result.

We will continue to follow all government protocols providing a safe environment for operations.

No shows

All members who do not early or late cancel their class will be charged $10 which will be added to their next billing cycle.

Cancellation

All members who cancel within 6 hours of their scheduled class starting will be charged $10 which will be added to the next billing cycle.

Early Cancellation

All members and pack purchasers are able to cancel a class if they are unable to attend. You can do so on your profile on the Wellness by PP website or the MINDBODY app. We understand things can happen in our day which prevent us from making it to class and to make it as fair as we can we allow people to cancel without penalty at anytime prior to 6 hours of the class starting.

What to wear?

Wear comfortable activewear that allows you to move freely for all Pilates and yoga classes. Socks are mandatory in the studio for hygiene purposes.

Booking a class

All members and pack purchasers have the ability to book in to any classes that are available on our timetable. Classes are available 4 weeks in advance to give everyone the best opportunity to book in to the class that best suits them.

Membership/Joining process

Memberships can only be booked on the Wellness by PP website. You can utilise the MINDBODY App or visit the website to secure your place in the class.

I want to attend, but I am not a member

Casual classes are available for both studio and virtual classes. Visit the MINDBODY App or Wellness by PP to secure your place in the class.

Bookings, arrival, or running late

Book your class time online via our website the MINDBODY App. Classes get released every 4 weeks. Please arrive 5 minutes early to class. Check in with the instructor and find your mat. If you are more than 5 minutes late for the class you unfortunately will not be able to attend. This will show as a late cancellation.